British Stainless Steel  

Patent No. PCT/GB2011/051824

Home Product Instructions Order

 Proudly endorsed by

CONSUMER TERMS OF SALE

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE

Format of the Contract

These terms of sale apply to all goods supplied by Tlock. The website is governed by the following terms and conditions; they do not affect your statutory rights.

Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order.

 

The contract is subject to your right of cancellation.

We have the right to terminate the contract if the price of the contract is not received from you in cleared funds.

Description and price of the goods

Our prices are subject to change. All goods are subject to availability. We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur.

Your right of cancellation

Please note that this policy has some limitations and does not apply to business customers.

You have the right to cancel your contract with us at any time up to 10 days after you receive the goods, in line with The Distance Selling Regulations. To cancel your contract in this time frame you must notify us in writing, either by post or by using our contact form. Should you wish to cancel your contract after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost unless the goods are faulty or mis-described.  You will be credited for the goods within 30 days of notifying us of the cancellation.

Refund policy

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.


Returns & Warranty

All new goods supplied by us have a 3 months warranty period from the date the goods were delivered (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 3 month warranty period, you should follow the Returns procedure.

Faulty Product In Warranty

If you receive goods that are faulty or incomplete on arrival you must notify us within 2 days of receipt of the item. The good should be returned to us in line with our returns policy.

If the goods are less than 7 days old you have the option of a refund or direct replacement.

If the good are over 7 days old we will test the product for the fault. If the fault is verified we will:

- Try to repair the item

- If we are unable to repair we will replace with the same item

- If we are unable to replace we will issue a refund in line with our refund policy.

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

 

You can request a return using our easy-to-use online returns system which is accessed via your account.

Wrong Item Delivered

If, by mistake we supply you with the incorrect item you must notify us within 2 days. The good should be returned to us in line with our returns instructions, please click here.

Once we have received the goods back we will confirm that it is in fact an incorrect item and either:

- Replace with the correct item

- Refund in line with our refund policy

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

You can request a return using our easy-to-use online returns system which is accessed via your account.


Item not Required

If you wish to return an unwanted product in line with The Distance Selling Regulation you must notify us in writing via our contact page within 7 days of receiving the product.

The goods should be returned to us complete, with no missing parts or visible damage. You will be responsible for returning the goods to us at your own cost; you will be credited for the goods within 30 days of notifying us of the cancellation.

 

Extra Items Delivered

If, by mistake we supply you with extra items you must notify us immediately. Goods should be returned to us in line with the returns instructions, please click here for returns instructions.

If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.

You can request a return using our easy-to-use online returns system which is accessed via your account.


Limitation of Liability

We will not be liable to you for any loss or damage in circumstances where:

- There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;

- Such loss or damage is not a reasonably foreseeable result of any such breach;

- Any increase in loss or damage resulting from breach by you of any term of this contract.

Nothing in these conditions excludes or limits the liability of the We for death or personal injury caused by our negligence or fraudulent misrepresentation.

Data Protection

We will take all reasonable precautions to keep the details of your order and payment secure but unless we are negligent, we will not be liable for unauthorised access to information supplied by you.

Images

Product images are for illustrative purposes only and may differ slightly from the actual product.


Governing Law and Jurisdiction

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

Protecting Your Security Through Fraud/Verification Checks

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. From time to time, we receive possible fraud alerts regarding payments we are processing on the site. This is quite normal and can often be due to a mis-type postcode or a customer moving house etc. Depending on the circumstances, and for your security, we may place your order on hold temporarily whilst we carry out a simple verification of your details. This will quite often involve a very brief phone call from one of our operatives and is nothing to worry about.


LEGAL DISCLAIMERS

Use of the lock is strictly at your own risk, Like any good portable lock solution the Stop ‘n’ Go Lock is intended for use as a deterrent. It cannot be guaranteed 100% effective against theives entering your premises, and as such we can accept no resposibility for lost or stolen property, documents or money.

Please choose carefully where you use the lock. It is important to ask any property owners permission before using the lock on their door. We cannot accept resposibility for damage caused to anyones fixtures and fittings through use of the lock.